§ 9-5. Service standards.  


Latest version.
  • (a)

    The company shall maintain and operate its system in good working order at all times and render efficient service in accordance with such rules and regulations as are, or may be, set forth by the council as provided for in section 9-12 or by the public service commission of the state.

    (b)

    Construction and maintenance of the transmission distribution system, including house connections, shall be in accordance with the provisions of the National Electrical Safety Code, prepared by the National Bureau of Standards, the National Electrical Code of the National Board of Fire Underwriters and such applicable ordinances of the city, laws of the state, and of the United States, affecting such installations which may be presently in effect or may from time to time in the future be in effect, including the securing of all permits for such construction and maintenance required by any city ordinances. All installations of equipment shall be of a permanent nature, durable and installed in accordance with good engineering practice, and maintained in a safe suitable and substantial condition in good order and repair, and of sufficient height to company with all city regulations, ordinances and state laws, and so as not to interfere in any manner with the rights of the public or individual property owners, or to endanger the lives of any persons or interfere with travel and the use of public places by the public, and the construction, repair or removal thereof shall be done in such a manner as not to obstruct or impede traffic.

    (c)

    Whenever it is necessary to shut off or interrupt service for the purpose of making repairs, adjustments or installations, the company shall do so at such time as will cause the least amount of inconvenience to its customers, and unless such interruption is unforeseen and immediately necessary, it shall give reasonable notice thereof to its customers.

    (d)

    The company shall maintain its service in accordance with the best accepted standards of the industry, and the antenna and receiving equipment shall be installed and maintained so as to give a reasonably noise-free picture on each channel. Installation and maintenance of equipment shall be such that the standard NTSC color signals shall be transmitted to any subscriber receiver without objectionable picture degradation.

    (e)

    The company is granted the right to contract with subscribers for what is commonly called "Pay TV" at rates to be set by the company, provided, however, that in the provision of said service the company shall not diminish its present level of service or number of channels presently provided to its present subscribers at current rates. Provided, further, that no materials or programs offensive to the community standards of morality shall be transmitted over such cable network nor MPAA X-rated films.

(Code 1977, § 7.275; Ord. No. 370, § 2, 3-16-81)